Version 1.0 – effective 9 August 2026
These Terms govern use of the Prepack online shop at https://prepack.pl, electronic services, orders, payment, delivery, withdrawal and complaints. The binding contract is concluded with the Polish seller identified below.
1. Seller
Prepack Solutions – Przemysław Chrapek
ul. Sycowska 29, 56-504 Dziadowa Kłoda, Poland
Tax ID (NIP): 8942966149, REGON: 527564565
orders and complaints: zamowienia@prepack.pl
general contact: kontakt@prepack.pl
tel.: +48 663 666 217
2. Customers and definitions
A Consumer is a natural person acting outside their trade or profession. A Privileged Sole Trader is a natural person conducting business where the contract is not of a professional nature for that person under Polish law. Mandatory consumer rights apply to both groups where required. A Business Customer is any other customer acting for business or professional purposes.
3. Electronic services and account
Browsing the shop, using forms and the cart, placing an order and maintaining an optional customer account are provided electronically without a separate fee. An internet-connected device, current browser, cookies/JavaScript support and an active e-mail address are required. Illegal or harmful content must not be submitted.
The account agreement is concluded on registration for an indefinite period and may be terminated at any time by requesting deletion. Complaints about the website or account may be sent to kontakt@prepack.pl and will be answered without undue delay, no later than 14 days.
4. Products, prices and promotions
Key characteristics, variants, dimensions, price and availability are shown on the product page. Product information is an invitation to place an order. Manufacturing tolerances for custom goods must be stated in the description, quotation or individual agreement accepted before the contract.
Prices are in PLN and include VAT unless a B2B quotation expressly states otherwise. Delivery costs and the total amount are displayed before the order is submitted. Where a price reduction is announced, the required prior reference price is displayed in accordance with applicable law.
5. Order and contract
- The Customer selects products, enters details and chooses delivery and payment.
- Before ordering, the Customer can correct errors and sees the total price and costs.
- The order requires acceptance of these Terms and use of a button clearly indicating the obligation to pay.
- The order is the Customer’s offer. The sales contract is concluded when the Seller confirms acceptance for fulfilment by e-mail.
- The Seller may refuse an order only for an objective reason such as unavailability, inability to deliver or an obvious price/description error. The Customer will be informed and any payment returned.
Confirmation and the required legal information are sent to the e-mail address provided, in a form that can be retained.
6. Payment
Available methods are bank transfer and cash on delivery where offered for the selected delivery method. For bank transfer, fulfilment starts after receipt of the full amount. If payment is not received within seven business days, the Seller may cancel after notifying the Customer.
7. Fulfilment and delivery
Standard preparation time is up to five business days unless stated otherwise. Custom goods normally require 5–10 business days or the period agreed in the quotation. Unless another period is expressly agreed, goods for a Consumer will be delivered without undue delay and no later than 30 days after conclusion of the contract.
Delivery methods, estimates and charges are displayed in the cart and on the delivery information page. For Consumers and Privileged Sole Traders, the Seller bears the risk until receipt, unless the customer independently appoints a carrier not offered by the Seller. Carrier delay or damage does not remove statutory rights against the Seller. For Business Customers, risk passes when the goods are handed to the carrier.
8. Right of withdrawal and returns
A Consumer or Privileged Sole Trader may withdraw without giving a reason within 14 days after the customer or a nominated person other than the carrier receives the goods. A clear statement may be sent to zamowienia@prepack.pl or the Seller’s postal address. The model form below may be used but is not mandatory.
Goods must be returned within 14 days after the statement. The customer bears the direct return cost unless agreed otherwise. The Seller refunds payments, including the cost of the least expensive ordinary delivery offered, within 14 days after receiving the statement and may withhold the refund until the goods or evidence of dispatch is received.
The customer is responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The statutory withdrawal right does not apply, in particular, to non-prefabricated goods made to the customer’s specification or clearly personalised. Selecting a standard option available in the shop does not by itself make a product personalised.
9. Consumer complaints
The Seller is liable for lack of conformity disclosed within two years after delivery. Complaints may be sent to zamowienia@prepack.pl. A receipt is helpful but not mandatory if the purchase can be shown otherwise.
The Consumer may request repair or replacement and, in cases provided by law, a price reduction or termination of the contract. The Seller bears the costs of bringing the goods into conformity, including transport, and answers a Consumer complaint within 14 days. Photos and a carrier damage report may help but are not conditions for making a claim.
10. Business Customers
For Business Customers, statutory warranty liability is excluded to the extent permitted by law. The Seller’s liability is limited to the value of the affected order and excludes indirect loss and lost profits, except for intentional loss and liability that cannot legally be excluded. Disputes with Business Customers are subject to the court competent for the Seller’s registered place, unless agreed otherwise.
11. Alternative dispute resolution
After the complaint process, a Consumer may seek assistance from a consumer ombudsman or a competent Polish Trade Inspection authority. If a dispute remains unresolved, the Seller will state on a durable medium whether it agrees to a specific ADR procedure and identify the competent body.
12. Privacy, governing law and changes
Personal data is processed according to the Privacy Policy. These Terms are governed by Polish law. This choice does not deprive a Consumer of mandatory protection under the law of the country of their habitual residence where applicable.
The version accepted when the order was placed applies to that order. Changes do not affect earlier contracts or acquired rights.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Prepack Solutions – Przemysław Chrapek, ul. Sycowska 29, 56-504 Dziadowa Kłoda, Poland; zamowienia@prepack.pl
I/We hereby give notice that I/We withdraw from the sales contract for the following goods:
……………………………………………………………………………………
Order date / delivery date: …………………………………………………………..
Name of consumer: ……………………………………………………………………
Address of consumer: …………………………………………………………………
Order number (optional): ……………………………………………………………..
Date: ………………………….. Signature (paper form only): …………………………..